How To Be a WordPress.com Detective

The WordPress.com Blog

Last year, we looked at the art and science of getting good WordPress support.

Now, let’s jump into some of the more advanced troubleshooting techniques you can use to tackle the trickier problems you might come up against.

Have you heard the old joke:

Patient:Doctor, it hurts when I do this.
Doctor:Then don’t do that!

With advanced troubleshooting it’s exactly the opposite! You want to be able to reliably reproduce your symptoms. Knowing exactly how to recreate the problem will be a huge help in figuring out how to fix it.

Your visual editor isn’t loading! You can’t drag-and-drop widgets! Your sticky posts aren’t sticking!

Finding the cause of a WordPress.com problem is like detective work. You look for clues. You find likely suspects. You narrow down the perpetrators.

The first question to usually ask yourself is: What did I change most recently? Undoing your last action very…

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